Report content or request removal
If a song created in Melovia is about you, offends someone or infringes a right, you can ask for it to be removed. You do not need the app or an account.
Who can ask
- The person named in the song, or their legal representative.
- Anyone who comes across content that is offensive, illegal or exposes someone.
- The holder of a copyright, trade mark or other right that the song infringes.
You do not have to explain why you dislike it. If the song is about you and you want it taken down, that is enough to ask.
The fastest way: on the song page
If you received a Melovia link, open the song page and tap "I am the person in this song — request removal". The page is taken down at once while we review the request. For other problems, use the Report button on the same page.
By e-mail
Write to suporte@melovia.app with the subject "Removal request" and include:
- the link to the song or, if you do not have it, how you received it (from whom, when and through which app);
- the name or nickname that appears in the song and, if possible, the title;
- the reason: "the song is about me", offensive content, exposure of personal data, false accusation, imitation of a person or artist, copyright or trade mark, or other;
- your relationship to the content: the person named, their representative, the right holder, or a third party;
- an e-mail address for our reply.
For copyright or trade mark requests, also identify the work or the mark and state that you are the right holder or are authorised to act on their behalf.
Do not send identity documents unless we ask. If the request is about your personal data, you can also write to privacidade@melovia.app.
What happens and how long it takes
- Suspension. Requests made on the song page take the link down immediately. For e-mail requests from the person named, the link is suspended as soon as we locate the song.
- Review. A member of the team reviews the request. We respond within 5 business days. Urgent safety cases are prioritised.
- Decision. If the request is upheld, the page is removed permanently and the song may be deleted. For serious or repeated abuse, we block the account and device of the person who created it.
- Reply. We tell you the decision and the reason at the e-mail address you gave. The person who created the song is also told and can contest it.
If you disagree with the decision, reply to our e-mail and the case will be reviewed.
We keep a record of how and when each song was generated and of who requested it. It can be handed to authorities on a valid order.
What we cannot do
We remove the song and the link from our systems. We cannot delete copies that have already been downloaded or forwarded by other people in other apps. In those cases you can also report it on the platform where the copy is.
If there is a threat, stalking or a risk to someone's safety, also contact the authorities in your country.
Contact
Reports and removal requests: suporte@melovia.app
Personal data: privacidade@melovia.app