Delete account and data
You can delete your Melovia account and the data linked to it at any time, in the app or by e-mail, without having to reinstall the app. This page applies to the Melovia app, published by Digital Dream Negócios Digitais LTDA.
Delete in the app (with an account)
- Open Melovia and tap Account.
- Tap Manage account.
- Tap Delete account and confirm.
Deletion happens immediately and cannot be undone.
Erase your data in the app (without an account)
If you use Melovia without signing in with Apple, Google or e-mail, your data is tied to the device. To erase it:
- Open Melovia and tap Account.
- Tap Privacy and data.
- Tap Delete my data and confirm.
Request by e-mail, without the app
Send an e-mail to privacidade@melovia.app with the subject "Delete account".
- If you had an account: write from the e-mail address used for the account (or tell us that address and how you signed in: Apple, Google or e-mail). We may ask for confirmation to be sure the request is yours.
- If you used the app without an account: the data is tied to an anonymous device identifier, which we cannot find from your name. Send the links of any songs you shared so that we can find and delete them. Previews that were not unlocked expire by themselves after 7 days.
We complete the deletion within 30 days of confirming the request and let you know by e-mail.
You can also ask for only part of your data to be deleted (for example, one song or the account's e-mail address) at the same address.
What is deleted
- Your account: e-mail address, display name and the links to your Apple, Google or e-mail sign-in. With Sign in with Apple, Melovia's access to your Apple account is revoked.
- All your songs: lyrics, audio, covers, titles and favourites.
- Any stories and voice recordings that still exist.
- Your sharing links, which stop working.
- The reports you made.
- The device's notification token and contact details.
- The credits and plan recorded in Melovia.
What is kept and for how long
Deletion immediately removes your songs, recordings and profile. Only the records below are kept, as needed to comply with the law and to exercise or defend legal rights. They do not contain the story text or the audio of the songs.
| Data | Why it is kept | Period |
|---|---|---|
| Record of consent and age confirmation | To prove consent and acceptance of the Terms | 5 years after deletion |
| Purchase and billing records received from the stores | Tax obligations; consumer claims; fraud prevention | 5 years |
| Generation records (song identifier, date and time, models used, account or device identifier, consent version, technical request data such as the IP address) | Security; fraud prevention; reports and removal requests; defence in legal claims | 5 years from generation |
| Moderation decisions, blocks, reports and removal requests | Protecting people named in songs; defence in legal claims | 5 years |
| Support messages | To prove what was asked and answered | 5 years |
| Application access logs (date, time and IP address) | Legal obligation (Brazil's Marco Civil da Internet); security | 6 to 12 months |
| Anonymous device record, free-preview counters and any abuse block (no name or e-mail) | To stop limits and blocks from being bypassed | 12 months after the last activity |
| Backups | Recovering the service after a failure | Up to 30 days |
| Requests and responses in Google's systems (AI provider) | Abuse detection by Google | 55 days from each request |
Usage figures that identify no one (for example, total songs created per style) may be kept.
Apple, Google and RevenueCat keep their own records of your purchases under their own policies.
Important: your subscription is not cancelled
Deleting your account does not cancel your subscription. Billing is done by the store and continues until you cancel:
- iPhone and iPad: Settings → your name → Subscriptions → Melovia → Cancel Subscription.
- Android: Google Play → your picture → Payments & subscriptions → Subscriptions → Melovia → Cancel subscription.
Cancel the subscription before deleting your account. After deletion, songs and credits cannot be recovered.
Delete just one song
To delete one song without deleting your account, open the song in your library and choose delete. The audio, the lyrics and the sharing link of that song are removed.
Contact
Questions about deletion and privacy: privacidade@melovia.app. See also the Privacy Policy.