Help
Quick answers to the most common questions. If you cannot find what you need, write to suporte@melovia.app.
How does Melovia work?
- Choose who the song is for and the occasion.
- Choose the style.
- Tell the story in text or by voice.
- Listen to the free preview.
- If you like it, unlock the full song with a plan or a one-time purchase.
The lyrics and the music are created by artificial intelligence. Melovia is for adults aged 18 or over.
What are the plans?
- Melovia Semanal (weekly): 6 songs per week. Renews automatically every week.
- Melovia Mensal (monthly): 30 songs per month. Renews automatically every month.
- Single song: unlocks one song, with no subscription. The credit does not expire.
The price is shown on the purchase screen in the app, in your currency. Subscription credits do not carry over from one period to the next. Details in the Terms of Use.
How do I cancel my subscription?
You cancel in the store where you subscribed:
- iPhone and iPad (App Store): Settings → your name → Subscriptions → Melovia → Cancel Subscription.
- Android (Google Play): Google Play → your picture → Payments & subscriptions → Subscriptions → Melovia → Cancel subscription.
You keep the plan until the end of the period already paid. Deleting the app or your account does not cancel the subscription.
How do I ask for a refund?
Purchases are processed by Apple and Google, and only they can refund them. For Apple, ask at reportaproblem.apple.com. For Google Play, use Order history at play.google.com or Google Play Help.
I changed devices. How do I restore my purchases?
On the plans screen in the app, tap Restore purchases, using the same store account (Apple or Google) you bought with. To have your songs on another device, sign in to Melovia with the same account (Apple, Google or e-mail) on both.
My song is not ready
- Generation takes around a minute and may take longer at busy times. You get a notification when it finishes, if notifications are turned on.
- If you see "try again", there was a temporary failure: repeat the request. Nothing is charged for a song that failed and, if you had already unlocked the song, the credit comes back by itself.
- If the app says it could not write that song, the request ran into the content rules. Change the story and try again.
- Previews that are not unlocked expire after 7 days.
If the problem continues, write to suporte@melovia.app telling us what happened and on which device.
Can I redo a song?
Yes. Each song can be redone once at no cost. The new version may sound different from the previous one.
How do I report a song?
In the app, open the song and tap Report a problem. On the sharing page, tap Report. If you are the person named in the song and want it taken down, see Report content.
Are the songs made by AI?
Yes. The lyrics, the voice and the melody are generated by artificial intelligence, and every song is labelled as such. Learn more in Songs made with AI.
How do I delete my account and data?
In the app: Account → Manage account → Delete account. Without an account: Account → Privacy and data → Delete my data. The full steps and the e-mail request are in Delete account and data.
Contact
Support: suporte@melovia.app
Privacy and personal data: privacidade@melovia.app